Terms of Service

Last updated: June 28, 2026

These Terms of Service ("Terms") govern your use of dovaara.com and any services provided by DOVAARA ("we," "us," "our"). By using our Site or engaging our services, you agree to these Terms.

1. Our Services

DOVAARA provides AI chatbot development, AI voice assistant development, business process automation, SEO services, content writing, and video editing services to businesses ("Services"). Specific deliverables, timelines, and pricing for each engagement are set out in a separate proposal, statement of work, or service agreement ("Service Agreement") between DOVAARA and the client.

2. Service Engagement & Payment

• Services are billed monthly unless otherwise agreed in writing in a Service Agreement
• Setup fees, where applicable, will be quoted and agreed upon before work begins
• Payment is due according to the terms specified in your Service Agreement; late payments may result in suspension of services
• Pricing displayed on our Site is for general reference and may be customized based on your specific needs

3. Client Responsibilities

To deliver our Services effectively, clients agree to:

• Provide accurate, complete, and timely information needed to build and train AI systems (e.g., business hours, FAQs, scripts, pricing)
• Obtain all necessary consents from their own customers before DOVAARA's AI Voice Assistant places or receives calls/texts on their behalf, in compliance with TCPA and other applicable laws
• Review and approve AI chatbot/voice scripts and automation workflows before they go live
• Promptly report any issues or errors in AI system performance

4. AI System Performance & Limitations

DOVAARA builds AI systems designed to perform reliably, but clients acknowledge and agree that:

• AI chatbots and voice assistants may occasionally misunderstand a request or provide an incomplete answer, despite our best efforts in training and testing
• DOVAARA includes human-handoff mechanisms where reasonably possible, but cannot guarantee error-free performance at all times
• Clients are responsible for reviewing AI-generated content, scripts, and automated communications before they are used in regulated or high-stakes contexts (e.g., medical, legal, or financial advice)
• DOVAARA is not a substitute for professional medical, legal, or financial advice, and our AI systems should not be relied upon as such

5. Intellectual Property

• The DOVAARA name, logo, brand, and Site content are the property of DOVAARA and may not be used without permission
• Upon full payment, clients receive a license to use the specific AI chatbot, voice assistant configuration, automation workflows, content, or video deliverables built for their business, as specified in the applicable Service Agreement
• DOVAARA retains ownership of its underlying tools, frameworks, templates, and methodologies used to deliver Services across all clients

6. Confidentiality

Both DOVAARA and the client agree to keep confidential any non-public business information shared during the engagement (such as internal processes, customer data, or pricing strategies), and to use such information only for the purpose of delivering or receiving the Services.

7. Cancellation & Refunds

• Unless otherwise stated in your Service Agreement, Services are billed monthly and may be cancelled with [30 days'] written notice
• Setup fees and work already completed are generally non-refundable
• Specific cancellation and refund terms will be detailed in your individual Service Agreement

8. Limitation of Liability

To the maximum extent permitted by law, DOVAARA's total liability for any claim arising from our Services shall not exceed the amount paid by the client to DOVAARA in the [three (3) months] preceding the claim. DOVAARA shall not be liable for indirect, incidental, special, or consequential damages, including lost profits or lost business opportunities, arising from the use of our Services.

9. Disclaimers

Our Site and Services are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose. Results described on our Site (including any case studies or examples) are illustrative unless explicitly identified as a verified client result, and individual results will vary based on your business, industry, and market conditions.

10. Governing Law

These Terms are governed by the laws of [State/Country of incorporation], without regard to conflict-of-law principles. Any disputes shall be resolved in the courts located in [Jurisdiction], unless otherwise agreed in a Service Agreement.

11. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of our Site or Services after changes take effect constitutes acceptance of the updated Terms.

12. Contact Us